An order management system is of great importance for companies, especially online stores, which can effectively help in managing inventory between different sales channels. This is in addition to its role in checking the availability of stock in real time, as well as balancing the stock and forecasting sales. This ultimately results in easier receipt of orders and more accurate inventory management. Therefore, the inventory management system performs a lot of important functions, and in this article we will talk about this system and what it is, and we will explain to you the most important benefits and functions of the order management system.
Order Management System
This system is defined as the process of taking, organizing, tracking and fulfilling purchase orders for the company’s products or services.
An order management system is a computer software system used in a number of industries to place, process and fulfill orders in general.
Functions of an Order Management System
The order management system performs a lot of important functions that will facilitate the process of receiving orders and checking the physical stock.
Which ultimately results in better processing of customer requests, and the following are the most important functions of this system:
1. Place the order
The first function of an order management system is that it places orders by the customer through your website.
Customers then enter their details and also choose the payment method they prefer.
Through the system, you will be able to manage customer orders and order volumes, as well as customer preferences regarding delivery options and payment methods.
Thus, you have a purchase record with the customer’s information and requirements.
Then the payment is processed by the system, and then the system sends the order to your warehouse after the fees paid are approved.
2. Warehouse processing
The second function of the order management system is to prepare the warehouses after the order arrives at the warehouse directly, through the work team selecting the required items from the stock.
In the event that there are not enough of those required elements, the system will send a notification to the warehouse manager that there will be a delay in the implementation.
Then the customer will also automatically receive another notification that there will be a delay in the execution of his order.
There your customer service team can step in and communicate with the customer to follow up on the order.
3. Order recording
The third function of the warehouse management system is to register the order through the accounting program if you own one, or by sending the request to the accounting department directly.
Then it is recorded in the ledger, so that the sales process is recorded and a receipt is sent to your customer.
That is, your sales ledgers are automated, facilitating audits and reconciliation of taxes and inventory at the end of the accounting period.
4. Order shipping
After the order is registered and a receipt is sent and automated in the system automatically, the next function of the order management system is to ship the order.
By filling out the order after checking it and then shipping it directly, and in that step, your customer receives a notification through the order management system telling you that your order has been shipped.
Then it also sends the customer the tracking number as well as the expected time of delivery of the shipment.
5. After sales follow up
It is one of the important functions of this system, through which the order is followed up after it is sent to the customer, in order to verify their satisfaction with the service and their request.
The system sends an e-mail asking the customer about his evaluation, as well as showing him how to communicate with customer service in case of problems.
6. Flag a special order
One of the most important functions of OMS is to monitor the status of the order by marking the order with a mark, for example a VIP order, so a free thank you gift is included with it.
The system can easily process these requests by marking them, and therefore the work team follows up on the request in particular to verify its accuracy.
Why You Should Use an Order Management System for Your Business
There are a lot of benefits that your business can benefit from when using OMS. And here are the most important things that may motivate you to use OMS in your business:
1. Effectively automate orders
OMS allows you to effectively automate customer orders and their processing process, which will help you reduce labor costs as well as save time and effort and reduce potential errors.
This will make your hand team focus on growing your business as well as trying to increase customer satisfaction.
And through the order management system you will be able to increase the security of your data as well.
2. Availability around the clock
Through OMS, you will be able to quickly track and process orders anytime and anywhere, in addition to having greater control over the data.
Which will positively affect the processing of your customers’ requests faster and more accurately, and thus enhance their confidence in your brand.
3. Boost your business growth
OMS enables automated cash payment systems as well as the possibility of all customer data and better analysis.
This enables you to improve your store and the services you provide to customers.
All of this will lead to the development of your relationships with customers, as well as improving the process of forecasting your sales ratios more accurately.
4. Accurately manage your inventory
The order management system helps to manage inventory more accurately, and check it in real time easily.
Through it, you will be able to reduce errors as well as facilitate operations and reduce cases of excessive demand or excessive selling.
5. Owning a data center
The best thing about OMS is that it provides you with order and customer data in one place, which helps you get an overview of your business and sales.
This is because OMS helps you keep track of your orders and sales as well, and through this system, your business efficiency can be improved.
6. Get real-time information
One of the most important things for business owners, OMS helps make your information real-time, allowing problems to be addressed as they arise.
Thus, you avoid any delivery delays, or shortages in your inventory, and thus be proactive in addressing problems.